Questions?

Two-factor authentication (2FA) adds an extra layer of security to your Aruba Domains account. It combines something you know (such as your password) with something you possess (like your mobile phone). When setting up 2FA, you will be guided to link your Aruba Domains profile with the Google Authenticator app, which can be downloaded at no cost from the Google Play Store or Apple App Store. With 2FA enabled, access to your Aruba Domains account will always require both your password and a verification code from your phone, ensuring that only you can log in.

To activate two-factor authentication (2FA) for your Aruba Domains account, please follow these steps:

• Sign in to your Aruba Domains account
• Select your name at the top right corner of the page
• Go to ‘My Profile’ in the dropdown menu
• Navigate to the ‘Password and Security’ tab
• Select ‘Enable 2FA’

You can also follow the on-screen instructions to complete the setup process.

A registered trade mark is a trade mark protected by law. It can be classified into different types based on the area of registration:

1. National Trade Mark: legal protection is limited to the national territory of the country where it is registered.
2. EU Trade Mark: legal protection is valid for all EU member states through a single legal action.
3. International Trademark: legal protection can be extended to EU and non-EU countries that adhere to the Madrid Agreement and the Madrid Protocol.

Registering a Trade Mark involves a three-stage assessment:

1. Application: the first stage starts with submitting an application to the Patent and Trade Mark Office.
2. Publication: in the second stage, the trade mark is added to the Patent Bulletin, an official publication containing information about patents granted and patent applications filed within a particular jurisdiction.
3. Registration and Opposition: the third stage leads to the actual registration of the trade mark, which may face opposition proceedings. This stage allows third parties to exercise their opposition rights. Opposition proceedings may be initiated up to three months from the date the trade mark application was published in the Patent Bulletin. If there is no opposition, or if the outcome of the proceedings is in favour of the applicant, the trade mark can then be registered.

The service provided by Aruba Domains deals exclusively with the collection, management, and delivery of the trade mark applicant’s information to an appointed legal consultant. The actual trade mark application is submitted by the Aruba Domains legal consultant. After receiving an assignment agreement from the applicant, the consultant will analyse the data sent from Aruba Domains and inform the applicant whether exact trade mark matches already exist for the given product or service. If no matches are found, the legal consultant will prepare and forward all the necessary documentation to the Patent and Trade Mark Office, handling all payments and tax deposits on behalf of the applicant as per the requirements outlined in the purchase order on www.arubadomains.com.

No, submitting an application is not the same as registering a trade mark. The registration process begins once an application has been submitted and typically lasts approximately 5 months from the date of submission. The service provided by Aruba Domains deals exclusively with the collection, management, and delivery of the trade mark applicant’s information to an appointed legal consultant. The actual trade mark application is submitted by the Aruba Domains legal consultant. After receiving an assignment agreement from the applicant, the consultant will analyse the data sent from Aruba Domains and inform the applicant whether exact trade mark matches already exist for the given product or service. If no matches are found, the legal consultant will prepare and forward all the necessary documentation to the Patent and Trade Mark Office, handling all payments and tax deposits on behalf of the applicant as per the requirements outlined in the purchase order on www.arubadomains.com.

Aruba Domains will report the results of the trade mark match search to the applicant.

To change the owner of a domain, follow these steps:

• Sign in to your Aruba Domains account
• From the left-hand menu, select ‘Domains’ and then ‘Domain List’
• Locate the domain you wish to update and select ‘View’ from the ‘Action’ column
• In the ‘Owner’ tab, select ‘Change owner’
• A popup will appear in which you can choose the new profile to be applied.

To add a new profile to be applied to your domains, follow these steps:

• Sign in to your Aruba Domains account
• From the left-hand menu, navigate to ‘Domains’ and then ‘Domain Registry’
• Select ‘Create entry’
• Fill in the required fields in the form
• Select ‘Save’ to add the entry to the registry

To update information associated with your domain, follow these steps:

• Sign in to your Aruba Domains account
• From the left-hand menu, select ‘Domains’ and then ‘Domain List’
• Locate the domain you wish to update and select ‘View’ from the ‘Action’ column
• Navigate to the ‘Other profiles’ tab to view the list of profiles that apply to Admin and Tech
• Scroll to the end of the page and select ‘Change profiles’
• Use the dropdown lists provided to select the new profile you wish to apply as Admin or Tech
• If you do not want to make changes to one of these contacts, simply leave it unselected

To change your domain auto-renewal preferences, follow these steps:

• Sign in to your Aruba Domains account
• From the left-hand menu, select ‘Domains’ and then ‘Domain List’
• Locate the domain you wish to update and select ‘View’ from the ‘Action’ column
• Navigate to the ‘Settings’ tab
• Here you can enable or disable auto-renewal

To change your domain DNS settings, follow these steps:

• Sign in to your Aruba Domains account
• Navigate to ‘Domains’ and select ‘Domain List’
• Locate the domain you wish to update and select ‘View’ from the ‘Action’ column
• Navigate to the ‘Nameservers & DNS records’ tab to view your current DNS settings
• To make changes, select ‘Enable changes’
• Modify the DNS settings as required and then select ‘Save’ at the end of the page to apply changes

To find your invoices, navigate to ‘Payments’ and select ‘Invoices’, this will take you to a list of all your issued invoices. From here, you can view details of each invoice and download a PDF copy by selecting ‘Download’ from the ‘Action’ column.

DNS records are the rules that guide DNS servers in linking domain names to their corresponding IP addresses. They serve as a crucial part of domain management and network connectivity. Each type of DNS record holds specific details about the domain:

• A Records: link a domain to an IPv4 address
• CNAME Records: define an alias for the canonical domain name and are used to associate new subdomains with an existing domain
• MX Records: specify the server responsible for handling emails for a given domain
• NS Records: identify the current nameservers used for your domain
• SOA Records: hold essential information about the domain, such as the primary name server, time of last update, contact details and more
• TXT records: provide the ability to associate arbitrary text with a domain and can contain descriptive information

Creating a DNS profile allows you to quickly apply a set of Nameservers to your domains. Follow these steps to create one:

• Sign in to your Aruba Domains account
• From the left-hand menu, select ‘Domains’ and then ‘DNS Templates’
• On the DNS Templates screen, select ‘Create DNS template’
• Choose ‘New setup’ to start configuring your nameservers
• Enter the nameserver details into the relevant fields

Once completed, this DNS profile can be applied to any of your domains, streamlining the process for future changes or new domain additions.

Yes, you have the ability to update the DNS settings on a domain you have registered with Aruba Domains. After establishing a new DNS profile (refer to “How do I create a DNS profile?”), you can assign it to your domain by following these steps:

• Sign in to your Aruba Domains account
• From the left-hand menu, select ‘Domains’ and then ‘Domain List’
• Locate the domain you wish to update and select ‘View’ from the ‘Action’ column
• Navigate to the ‘Nameservers & DNS records’ tab to view your current DNS settings
• To apply the desired changes, select ‘Enable changes’